Transparency
Our Policies
We believe in full transparency. All of our policies are published here and reviewed annually. If you have questions about any policy, please get in touch.
Child Protection & Safeguarding Policy
Our comprehensive safeguarding policy aligned with KCSIE 2025, covering identification and response to abuse, neglect, and exploitation. Defines DSL roles, procedures, and training requirements.
Online Safety Policy
Safeguarding within our online tutoring environment, covering platform controls, tutor responsibilities, student conduct, and online harm recognition.
Session Recording Policy
How we handle session recordings for safeguarding purposes only. Covers access controls, 12-month retention, and deletion processes.
Safeguarding Training Policy
Training requirements for all staff by role, including DSL qualifications, tutor induction, KCSIE Part One, and ongoing annual obligations.
Safer Recruitment Process
Our four-stage mandatory recruitment process for all Tutor Associates, including enhanced DBS with barred list checks, references, and identity verification.
Quality of Education Policy
Our curriculum framework, session delivery standards, baseline assessment, progress reporting, and alignment with DfE national standards for alternative provision.
Data Processing Agreement
GDPR-compliant agreement defining how student personal data is collected, processed, stored, and protected during our services.
Service Agreement
The master contract between Ember Tutors and commissioning authorities for delivery of online tutoring services.
Tutor Associate Agreement
Contract establishing the terms, safeguarding obligations, and professional standards for our self-employed tutor associates.
Tutor Behaviour Policy
Standards of professional conduct for tutors covering session environment, communication, punctuality, and safeguarding expectations.
Code of Conduct
Core values and standards of behaviour expected of all staff and associates, including conflicts of interest, confidentiality, and social media conduct.
Complaints Procedure
Our two-stage process for raising and resolving formal complaints about service delivery, with clear timeframes and escalation routes.
Equal Opportunities Policy
Our commitment to equality, diversity, and inclusion across all aspects of service delivery, covering all protected characteristics under the Equality Act 2010.
Health & Safety Policy
Health and safety responsibilities for our online delivery model, covering home working, DSE, lone working, and mental health support.
Domestic Abuse Policy
Recognising and responding to signs of domestic abuse affecting students, including response procedures, referral pathways, and tutor support.
Whistleblowing Policy
How to raise concerns about wrongdoing or malpractice, with protection under the Public Interest Disclosure Act 1998.
Disciplinary Policy
Our four-stage disciplinary process for addressing misconduct, including the separate safeguarding track and DBS referral obligations.