This agreement sets out the terms under which Ember Learning Ltd (trading as Ember Tutors) delivers online tutoring services to students referred by a commissioning Local Authority, Multi-Academy Trust, or school. It should be read alongside the Data Processing Agreement (ET-DPA-001).
1. Services
Ember Tutors delivers online small-group tutoring in mathematics and English to students referred under the Order Form. Sessions are delivered via the Ember Tutors platform to groups of no more than three students. The services are designed to support student re-engagement with learning and build confidence; the Provider does not guarantee specific examination results or attainment targets.
2. Referral and Onboarding
Commissioners refer students by completing an Order Form specifying the student's name, year group, subjects, session frequency, and their nominated safeguarding contact. The Provider confirms acceptance within five working days. Prior to sessions, each student completes platform orientation and receives contact details for the Designated Safeguarding Lead.
3. Parental Consent
The Commissioner is responsible for obtaining all necessary parental or carer consents before referring any student, including consent for session recording for safeguarding purposes. Evidence of consent must be retained and provided to the Provider on request.
4. Session Delivery Standards
All sessions start and end on time. Every Tutor Associate holds a current enhanced DBS check with barred list check and has completed mandatory safeguarding training before delivering any session. Sessions are conducted professionally via the platform in accordance with the Provider's Online Safety Policy and Code of Conduct. Half-termly written reports summarising attendance, engagement, and any concerns are provided to the Commissioner.
5. Attendance and Non-Attendance
The Provider maintains accurate attendance records. Unexplained absences trigger contact with the Commissioner's safeguarding contact within 30 minutes. Three or more consecutive unexplained absences are escalated in writing to the Commissioner's Designated Safeguarding Lead.
6. Safeguarding
Both parties share responsibility for student welfare. The Provider maintains a Child Protection and Safeguarding Policy aligned to Keeping Children Safe in Education 2025 and designates a DSL. Concerns involving a student are reported to the Commissioner within 24 hours. The Commissioner designates a named safeguarding contact and cooperates fully with any investigation.
7. Fees and Payment
The standard fee is £500 per student per week, covering 10 hours of tuition (one hour each of Maths and English per day, five days per week). Fees are invoiced monthly in arrears with payment due within 30 days by BACS transfer. Late payment may attract interest at 8% above the Bank of England base rate under the Late Payment of Commercial Debts (Interest) Act 1998.
8. Cancellation and Termination
Either party may terminate the agreement on four weeks' written notice. Individual student referrals may be cancelled on five working days' notice; shorter notice incurs liability for sessions already delivered. The Provider may also terminate immediately where a safeguarding concern makes continued provision unsafe.
9. Liability and Governing Law
The Provider's total liability is capped at fees paid or payable in the preceding 12 months. Disputes are resolved through good-faith negotiation, the Complaints Procedure (ET-CP-001), and mediation before formal proceedings. The agreement is governed by the laws of England and Wales.
The full agreement and schedules are available on request. Contact hello@embertutors.co.uk.